We work closely with people in your organization, because it’s efficient and cost effective. We work with and can be part of an existing team and bring visibility to work systems issues. We can lead a team that is staffed by your people and ours, to design a methodology, a solution, or an approach, as the needs of the project dictate.

Our Focus: Work-Centered Design

Technologies

• Tools support work. We focus on how people do their work to inform the design of technologies.
• Deployments of technologies go hand in hand with business processes. We work with technologists and successfully implement new processes using a work systems approach.

Work systems

• Knowing what you do well is as important as knowing what needs improvement. We design work systems by building on existing effective practices, and develop the know-how and systems to put strategy and process in place.

Organizations

• Effective work systems define structures that support efficiency. We co-create structural designs that are aligned with business strategy and work systems effectiveness.

Work environments

• Work environments reinforce best practices. We design work environments and work spaces to support how work gets done. We discover the knowledge networks, the know-how, and work practices to inform an effective environment.
  

Services We Offer

Work Design: Process Design with a Difference
We bring real work issues and everyday practice into the front end of process design. This makes implementation work more smoothly.

Change Management
Putting strategy into practice means finding effective ways to make the new practice effective. Our work systems approach includes developing authentic participation that make strategy stick.

Embed Capability
If you want to continue evolving a work systems approach well after we leave, we leave tools behind for you to use as you see fit. We offer workshops, apprenticeships, and will develop methodology for you.

Assessment & Evaluation
We will conduct short-term projects to help you assess whether the initiatives you have set in motion are working as you intended. We take a work systems perspective, use an iterative process, and co-develop solutions so that they really work.

Ways to Engage Our Services

Project Consulting
Engage us to work on short- or long-term projects in your firm using a narrow or wide range of services. Our work-centered design and our experienced staff are committed to listening to you and your staff.

Retainer Consulting
Need to talk over options? How to put plans into practice? Why are things not working as well as you’d like? We can set up single sessions or a retainer relationship, depending on your needs. As a conversation partner we can help you think through project development and challenging issues around work-centered design.

Executive Work Groups
The Executive Work Groups are composed of executive peers who are interested in incorporating real work insights and user experiences to inform the challenges they’re facing. EWGs are small groups that meet over time to develop cross-company relationships. This is a chance to compare notes, talk about real projects, real dilemmas, and try out solutions.

Strategic Partnerships
A Strategic Partnership with Social Solutions means that you identify a key problem you are working on and where you think we can help. We commit to working with you on this problem, and others as they unfold. You can be satisfied that we’re there to do project work, 1:1 consulting, leadership, support — whatever you need.


Call us to chat about your situation, and together we’ll hatch a plan.